HOW TO MAKE RESERVATION -TERMS AND CONDITIONS
Making travel reservations through Sinhcafe Travel is secure and guaranteed. In most of the cases, advance payment by credit card or bank transfer is required.
Your use of this Web site is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you should not use this site.
1.How to make reservations with Sinhcafe Travel
The reservation should be sent by fax, mail, or e-mail to:
Head Office in Hanoi Capital Vietnam :
Office in Danang City – Vietnam:
Add : Floor 5th, 35 Cao Thắng, Hai Chau District, Da Nang, Vietnam
Tel: (84.236) 6286 088
Office in Hochiminh City – Vietnam:
Add: Suite 403, Floor 4th, 134 Cao Thắng, District 3,Hochiminh, Vietnam
Tel: ( 84.28 ) 3833 3388
The reservation is valid only if you have received a confirmation of Sinhcafe Travel upon your payment of deposit.
Sinhcafe Travel will confirm the tour booking by email or fax stating the specifications which are to be fullfilled relevant requirements of the participants, meanwhile, any failure in the fulfillment of the requirements. Tour participants must be required to reconfirm his/her reservation on the final arrangement which considered a contract between two parties.
3 .Cancellation and Cancellation fees
Notification of cancellation made by tour participant in writing: email be received by Sinhcafe Travel.
No refund or reduction will be made to any member of GROUP/F.I.T who breaks the journey from the itinerary or any part of the itinerary in Vietnam.
A deposit of 25 % of the tour price is required when you confirm your booking.
Deposit should be made by credit card or bank transfer to the bank account of – SINHCAFE TRAVEL
By bank transfers :
(Please kindly acknowledge that Sinhcafe Travel is a subsidiary company of Asia Pacific Travel )
Bank credit transfer as well as expenses, which must be charged by the customer, are credited on the above account.
-Credit card: Visa and Master card [ form of authorization will sent to you by request ]
For payment by credit card, 3% of expenses are charged by customer who has to fill in the form and make a copy of his credit card, then both documents must be email to us.
The form and photocopy of your passport must be sent to which are regarded as the final and legal proof of your payment for SINHCAFE TRAVEL As the payment has been made, SINHCAFE TRAVEL will draw up a confirmation which is considered a contract between two parties.
If you don’t want to show your credit card, we would like to provide you an optional method of payment online by credit card with Vietnamese System www.onepay.vn through our secure website link.
Payment by money transfer service of Western Union
You can choose many of bank agents of Western Union in your country or do it online to transfer money to our company. Please follow the guide of http://www.westernunion.com
After that, please send us the bank code of this transaction by fax/ mail, then if it is approved, we will send you the confirmation. (Bank charge may apply. This, if any, will be settled by client)
SINHCAFE TRAVEL is committed to doing it’s utmost to provide the services to the best of it’s capacity and upon the satisfaction of it’s clients. It’s the understanding of the concerned parties that we acts as an intermediary between the clients and airlines, hotels, transport operators and other contractors providing the services to it’s clients.
SINHCAFE TRAVEL will in no event be liable to the clients, by reason of breach of services or unsatisfactory services provided to the clients by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay and change in schedule or other adverse events, which are beyond the control of SINHCAFE TRAVEL and /or sustained by an act or default of any person or company providing the services to the clients. The clients warrant that SINHCAFE TRAVEL will not be responsible and/or liable for any additional expense and/or damage incurred due to any delay, accidents, natural disasters, political changes or social unrests.
All disputes, claims and litigation regarding the services will first be settled by way of negotiations and mutual understanding. In the event such negotiations and mutual understanding fail. The disputes, claims and litigation will be finally settled by arbitration of the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of the services.
Upon request. Insurance fee is 1.5USD per day per person, covered with accident insurance up to 10000 USD ( Ten thousand US Dollars) by Vietnam Insurance Company “BaoViet”.
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